Do You Know The Most Effective Problem Solving Skill?
Problems will always be around regardless of where you are, but you can minimize them by maintaining a good working relationship with the people around you. You can do this by establishing open lines of communication and learning to listen well to the ideas of other people.
What Is Open Communication?
It's a really simple concept. Open communication is simply getting everyone's feelings, and ideas on the table. Let everyone involved say what bothered them, how the felt, and how they think it can be fixed.
Despite being so simplistic, open communication is actually the best way to conquer whatever obstacles come your way. From resolving serious issues like international conflicts between nations to almost mundane concerns like selecting the wall color for the new office conference room, open communication is the most effective means to arrive at a solution.
Easy Problem-Solving Techniques
* Give everyone involved some time. Figure when it time and how to communicate. Some people need time to cool down before confrontation occurs. Then figure out if these types of people communicate better face to face, on the phone, or in a letter. (Remember, if you opt for a letter make sure to read it twice and make sure it doesn't sound mean. It's easier to be mean when you're not saying it out loud.)
* If you have a problem with a co-worker, make sure to keep your tone from being accusatory during your discussion. Also, restrain yourself from asserting authority especially when the other person seems willing to make a fair compromise.
* It's not personal. When going through this confrontation. Remember to stay professional. Don't attack them on a personal level. This is the situation your upset with not the co-worker.
* Encourage everyone, both at home and in the workplace, to feel free in expressing their opinions and ideas at all times, albeit in a respectful manner. This practice will help minimize conflicts and help foster stronger relationships.
* In case a conflict does arise and you find yourself in the middle, you can help resolve it by not taking sides. Instead, allow both sides to take turns in airing out their differences. Solicit their suggestions on how to solve the problem, while also giving your own suggestions.
Improve Your Relationships by Practicing Open Communication
The problem-solving techniques that we have mentioned can be used not only to solve problems in the workplace. You can also use them to improve the important personal relationships in your life. With these techniques, you will soon have less frequent conflicts with your spouse, and your kids will be more articulate in expressing their thoughts, as well as in listening to others.
Practice Makes Perfect
In the beginning, you may find yourself having a difficult time being completely open in communicating with others. During the discussion of a conflict, feeling may still be hurt and grudges may still be kept. But as you keep practicing open communication, you and your co-workers will gradually get used to the concept and will eventually be able to use it in resolving issues without too many problems.
When two people in the office are constantly talking behind each others back, all the other employees are affected by their bickering. Working around them will be like walking on eggshells at all times. Open communication is highly effective in eliminating problems such as these. It may take weeks or even months for everyone to get used to the concept but eventually, it will come naturally, leading to a significant increase in productivity in the workplace.
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Published February 3rd, 2009
Filed in Management





